It is our pleasure to welcome Valentina Zuluaga and Justin Sharrocks to our Customer Success team. These are two highly motivated, intellectual new colleagues to the Zen Dog. Their impact on Zen Contract has already been profound. #ZenDogSanDiego
A huge thanks to Travis and his team for the endless hours, nights and weekends spent getting Zen Contract into this position. It is nothing but upward and onward from here. My sincere appreciation for your dedication to doing this right.
A Big Deal
This update is a “Big Deal” as it represents not only what you can see, but also what you cant. Zen Dog implemented entirely new structures and architecture. For his cloud service, API layers, service layers, application layer, credential services, back-up, redundancy and database design.
Not to mention an introduction of an all new user experience which will feature more and more as we release new feature over the next two months.
A Worlds First
…In Zen Contract…
After listening to our customers all over the world we have now introduced Quantity Based Pricing. The bottom line on this is you can now have one Autotask Price Item and within Zen Contract write rules that will apply whenever anyone uses that Item.
How does it work?
Go to Pricing Rules, add a new one, select Quantity and you’ll be able to set as many different kinds of tiered pricing applicable to an item as you wish. If you sell a product or a service and it costs your customers less if they buy more this rule will automatically apply itself no matter what.
How is that for protecting your customers pricing !
In the same pricing rule admin section you can now create product bundles. For a user of Zen Contract it means they can simply select “Office 365 Single User Install” and Zen Contract will automatically add all associated items that go with this bundle, laid out the way you want it, in the sections you want and ready to go to your customers.
Never forget a critical service or technical resource again as this rule also links up to Autotask and creates all the Quote Items chosen to ensure you deliver.
For now they called “Mandatory” rules.
Probably have to stop saying firsts soon, but it is just so exciting.
Once you have written up some rules you can apply these into Service Catalogs, which is a way to do a few things. You can save it against a specific customer – for contracted prcicing
You can also save it as a Static Service Catalog for a fixed period – think yearly, quarterly or biannual service setups.
In addition you’ll be able to save a Service Catalog as “Dynamic” which means you are able to define what your services are made up of but keep the pricing up to date in Autotask. Zen Contract will then make sure your Service Catalog stays totally up to date as you update your prices in Autotask.
For now we have continued to call this the Pricing Library, but it will be renamed to Service Catalogs.
A New User Interface
When logging in, registering or setting up you’ll enjoy some of our new UI as well as that UI working in the new architecture.
We are aiming for a sleek, seamless user experience that is “Mobile” ready